Frequently Asked Questions
Are town buildings currently open to the public?
The Town of Smiths Falls is taking proactive measures to curb possible transmission of the coronavirus (COVID-19).
As such, all municipally owned facilities are currently closed to the public, including the library, daycare centres, the Memorial Community Centre and Town Hall. These buildings remain closed until further notice.
Can I still use outdoor parks and pathways?
As per a directive from the Government of Ontario, the Town of Smiths Falls has closed all outdoor recreation equipment, including slides, play structures, outdoor exercise equipment, Senators/Gerry Lowe rink, bocce ball courts, beaches and tennis/pickleball courts. Walking, jogging or biking along pathways, trails and sidewalks is permitted, but residents must respect physical/social distancing by keeping a two-metre distance from others.
Once Ontario entered Stage 1 of re-opening on May 15, sports fields, the off-leash dog park, and skateboard park also opened for use. Social distancing measures must be implemented while using these locations. Hand sanitizer will not be provided and must be brought by users. Users must also maintain a two metre distance from one another at all times. Competitive play will not be permitted. Signage will be posted at these locations as reminders of the new rules for use. These areas will also be monitored for compliance; failure to follow the rules may result in the reinstatement of full restrictions.
How can I access town services if buildings are closed?
Staff continue to be available to assist residents and businesses, and can be reached by phone or email. A staff directory is available on our website. If you need assistance in finding the right employee for your question, please call customer service at 613-283-4124.
What is the town doing to help residents and businesses deal with the economic impact of COVID-19?
Smiths Falls Town Council has agreed to several measures aimed at providing financial relief to businesses and residents dealing with the economic impact of the coronavirus (COVID-19).
- Council passed a by-law to waive penalties for late payments to the Town, including property tax bills, and utility bills, effective March 24, 2020, until further notice.
- In addition, Town Council agreed to provide an emergency exemption to the parking bylaw to allow residents to park free of charge for up to two hours at any metred spaces and at the municipally owned lot at the corner of Market Street and William Street. This is effective March 24, 2020, until further notice.
Will garbage and recycling continue to be picked up?
We are committed to the continued delivery of key town services. Waste and recycling collection will continue as usual.
Will the town still be issuing permits?
As part of our ongoing efforts to slow the spread of COVID-19, and in keeping with the Province of Ontario’s declaration of a State of Emergency, the Town of Smiths Falls has moved to delivering essential services only, as amended by the Province on April 3, 2020. During this time a number of Town facilities including Town Hall are closed.
The following is an update related to the status of Building Services.
Applications (both those already in the queue and any new ones accepted after Saturday, April 4, 2020) will be reviewed as per the current structure/setup (limited application types).
Building/Plumbing/Fire Protection Inspections (“Inspections”)
Building Services will continue to provide the current inspection services with respect to RESIDENTIAL construction work associated with a building permit issued before Saturday, April 4, 2020 (11:59 pm).
No inspections will be conducted for work associated with RESIDENTIAL construction under a permit issued after Saturday, April 4, 2020.
Inspections will continue to be conducted under a building permit for work associated with INSTITUTIONAL healthcare sector facilities or buildings (expansions, renovations and conversion of spaces that could be repurposed for health care services) regardless of the date the permit was issued.
Inspections will continue to be conducted under a building permit issued for critical provincial infrastructure, including transit, transportation, energy and justice sectors regardless of the date the permit was issued.
Inspections will continue to be conducted for work associated with an INDUSTRIAL building permit for:
- the maintenance and operations of petrochemical plants and refineries,
- significant industrial petrochemical projects where preliminary work has already commenced,
- industrial construction and modifications to existing industrial structures limited solely to work necessary for the production, maintenance, and/or enhancement of Personal Protective Equipment, medical devices (such as ventilators), and other identified products directly related to combatting the COVID-19 pandemic.
Inspections for construction work associated with any INDUSTRIAL, COMMERCIAL or INSTITUTIONAL permits with the exception of pars. 2 to 4 above, are suspended.
Inspections for burning permits will be determined on a case by case basis.
I see contractors at Town Hall and on Beckwith Street. Are construction projects going ahead?
Construction projects including renovations at Town Hall and the revitalization of Beckwith Street will continue as planned, with contractors taking extra safety precautions to protect their staff. Contractors who are entering town facilities will now be required to respond to a short screening questionnaire regarding their travel and health history.
How do I pay a bill?
Any payments to the Town of Smiths Falls can be made by cheque using the drop box in front of Town Hall or by mailing in payment to the address below. Please do not mail or drop off cash.
Town of Smiths Falls
PO 695, 77 Beckwith St. N.
SMITHS FALLS, Ontario K7A 4T6
Water bills, property taxes, and parking tickets can be paid online. Local Banks can only receive water bill and property tax payments.
To register to pay utility bills, tax bills, parking tickets and Town of Smiths Falls invoices online, or to register for ebill, please visit the website Online Bill Payments
Payments can be made via credit card or PayPal. You may also pay online through your banking institution by adding the Town as a payee.
Will Council meetings continue? Can the public attend?
The Council meetings and Committee of the Whole meetings are proceeding as planned to ensure time sensitive matters move forward, however, Council members will participate from their homes using Zoom video conferencing. Residents and media will be able to watch the proceedings of Council via YouTube. The link will be provided when the agendas are distributed. Other committee meetings have been suspended until further notice.