Frequently Asked Questions

Are town buildings currently open to the public?

The Town of Smiths Falls is taking proactive measures to curb possible transmission of the coronavirus (COVID-19).

As such, all municipally owned facilities are currently closed to the public, including the library, daycare centres, the Memorial Community Centre and Town Hall. These buildings remain closed until further notice.

Can I still use outdoor parks and pathways? 

As per a directive from the Government of Ontario, the Town of Smiths Falls has closed all outdoor recreation equipment, including slides, play structures, outdoor exercise equipment, sports fields, the off-leash dog park, skateboard park, Senators/Gerry Lowe rink, bocce ball courts, beaches and tennis/pickleball courts.  Walking, jogging or biking along pathways, trails and sidewalks is permitted, but residents must respect physical/social distancing by keeping a two-metre distance from others.

How can I access town services if buildings are closed?

Staff continue to be available to assist residents and businesses, and can be reached by phone or email. A staff directory is available on our website. If you need assistance in finding the right employee for your question, please call customer service at 613-283-4124.

What is the town doing to help residents and businesses deal with the economic impact of COVID-19? 

Smiths Falls Town Council has agreed to several measures aimed at providing financial relief to businesses and residents dealing with the economic impact of the coronavirus (COVID-19).

Will Garbage and recycling continue to be picked up?

We are committed to the continued delivery of key town services. Waste and recycling collection will continue as usual.

Will the town still be conducting building inspections?

Our fire department and building services staff will temporarily suspend building inspections in occupied spaces. Inspections of unoccupied spaces (such as new construction) and outdoor facilities will continue as usual. Inspections for burning permits will be determined on a case by case basis.

I see contractors at Town Hall and on Beckwith Street. Are construction projects going ahead? 

Construction projects including renovations at Town Hall and the revitalization of Beckwith Street will continue as planned, with contractors taking extra safety precautions to protect their staff. Contractors who are entering town facilities will now be required to respond to a short screening questionnaire regarding their travel and health history.

How do I pay a pay a bill?

Any payments to the Town of Smiths Falls can be made using the drop box in front of Town Hall. Water bills, property taxes, and parking tickets can be paid online. Local Banks can only receive water bill and property tax payments.

To register to pay utility bills, tax bills, parking tickets and Town of Smiths Falls invoices online, or to register for ebill, please visit the website Online Bill Payments

Payments can be made via credit card or PayPal. You may also pay online through your banking institution by adding the Town as a payee.

Will Council meetings continue? Can the public attend?

The Council meetings and Committee of the Whole meetings are proceeding as planned to ensure time sensitive matters move forward, however, Council members will participate from their homes using Zoom video conferencing. Residents and media will be able to watch the proceedings of Council via YouTube. The link will be provided when the agendas are distributed. Other committee meetings have been suspended until further notice.