Lanark Vet Clinic
Brings veterinary excellence to Smiths Falls
Providing high-quality care is a passion for Lanark Veterinary Clinic owners, Dr. Haerishton Lima, and his wife, Vera – a passion that has translated across all aspects of their small business.
Located in Smiths Falls, the Lanark Veterinary Clinic has been operating for more than 20 years, four of which have been under the Lima’s ownership. With a focus on innovation and client services, the clinic is taking veterinary care to the next level, providing Smiths Falls and area clients with veterinary excellence and cutting-edge technologies in a rural environment.
With more than 4,000 patients visiting each year, the Limas have prioritized providing a range of services, and staying current with new technologies and education. The clinic’s success on this front hasn’t gone unrecognized; the Limas have attained the highest standard of veterinary excellence, the American Animal Hospital Association (AAHA) certification, one of only seven clinics to receive this designation in the Ottawa area.
“Being AAHA licensed means that our clients receive the highest level of care right here at home,” said Vera Lima, hospital administrator, “We are always looking for new technologies that will improve our services.
“It’s important to continue to achieve and grow; for us and our staff.”
”At the heart of the clinic’s vision is to create a low-stress environment for animals, and deliver the very best veterinary care possible. Providing as many services as possible in-house, reducing transportation time and handling are key to achieving this vision. The clinic currently offers orthopedic and dental surgery, physiotherapy, laser therapy, and treadmill physiotherapy, and the Limas are constantly searching for new opportunities to introduce technology.
That search was fruitful in 2018, when the clinic purchased ultrasound equipment that would allow the clinic to service clients who in the past would have been referred to Kingston or Ottawa for ultrasounds.
While innovation is something the Limas continue to embrace, they understand their staff are also important to the process. The Limas own and operate a sister clinic in North Gower, which is also AAHA certified. Between the two locations they employ more than 20 staff, many of whom are long-time employees, a rarity in the industry.
“In this industry it’s easy for employees to encounter compassionate fatigue,” Vera explained, “We are very aware of this and ensure staff have mental health resources available to help them cope.”
Success seems to breed success in the Limas’ case, and with two successful clinics under their belts, the couple aren’t slacking off now. Next on the horizon is the goal of opening another clinic in Lanark County.
“It’s important to continue to achieve and grow; for us and our staff,” Vera said.